Baltimore Research Support
How can we help you today?
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How do I create an account?
I just signed up! How soon can I start taking questionnaires?
Who are you?
What is a focus group?
Who are the other people in the focus group?
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Managing Your Account
How do I delete/deactivate my account?
How do I update my profile?
How do I update my contact information?
How can I change my password?
How do I change my username/email?
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How can I obtain my login credentials?
Why does the back button on the dashboard log me out?
The "Forgot You Username/Password?" will not accept my email address, now what?
When can I participate again?
What does “Seats” mean?
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Where do I edit my notifications settings?
How do I turn on email notifications?
How do I turn on text notifications?
How do I subscribe to your calling list?
How do I turn off email notifications?
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How do I know if I’ve qualified?
How do I know if I’ve disqualified online?
I was taking a questionnaire and it just closed on me. What do I do?
How can I retake a questionnaire?
How do I go back after submitting an answer?
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What’s the “Available Surveys” tile?
The studies on my home screen just disappeared. Why?
What are the “Incomplete Surveys” on my homepage?
Why do I have “Surveys Currently Unavailable” shown?
What is a Pulse Survey and how do I use a Pulse Survey?
How do I cancel my appointment/participation?
I scheduled to participate in a study. Can I reschedule?
When will I be contacted to be scheduled for a study?
I’m currently scheduled. When do I get a reminder/confirmation email?
What is a Study Invitation?
I received an email about a study opportunity but it is currently listed as unavailable. Why?
Do I need an email invite to see what studies are available to me?
My study invitation says you're recruiting children. Can I take the survey for them?
What are your Administrative and Recruiting office hours?
Are all studies held at Baltimore Research?
How do I get to your facility?
Where is your nearest bus route?
What suite do I go to when I arrive?
Before you arrive
Visa Debit Card
What does the Baltimore Research Visa debt card look like?
Where can I use my Visa debit card?
Does my card expire?
Do I need to activate my card?
Do I use the Debit or Credit option when making a purchase and do I need a PIN number?
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Am I required to complete my homework?
What happens if I complete the wrong assignment?
How do I know if I have a home assignment?
How do I get my homework instructions?
How do I submit my homework?
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